HighRoller Responsible Gaming

At HighRoller, we believe that gambling should always remain a form of entertainment, never a source of financial or emotional distress. As a licensed high roller casino operating under the supervision of the Estonian Tax and Customs Board, we take our obligation to promote safer play extremely seriously. Whether you are new to online gambling or consider yourself part of the high roller community, our team at HighRoller Casino is committed to giving you the tools, information and support needed to stay in control of your gaming activity.

Our Commitment to Safer Gambling

We at HighRoller understand that for the vast majority of our players, betting and casino gaming are enjoyable leisure activities. However, we also recognise that gambling can become problematic for a small percentage of individuals. Our HighRoller Casino platform is designed with responsible gaming principles at its core, and we continuously review our policies to ensure they reflect best practice across the industry. Our High Roller online casino operates in full compliance with our Estonian activity licence No. HKT000063 and remote gambling licence No. HKL000374, both of which require us to maintain robust player protection measures.

We want every visitor to our high roller casino site to enjoy their experience, and we encourage you to view your gaming budget the same way you would any other entertainment expense - an amount you can comfortably afford to lose without it affecting your daily life, relationships or financial obligations.

Age Restrictions and Verification

We only permit registration and play from individuals who are at least 21 years of age, or the minimum legal gambling age set by the laws of their country of residence, whichever is higher. Our HighRoller team carries out identity verification checks to confirm that every account holder meets these requirements. We may request supporting documentation at any point, and in some cases we will withhold withdrawals until verification is complete. If we discover that an account has been opened by someone underage, we will immediately close the account, void any bonuses or winnings, and return the original deposited funds where legally required. If you have not yet created an account, you can find the full HighRoller Casino registration steps on our sign-up page.

Tools to Help You Stay in Control

Our HighRoller Casino platform offers a range of account controls that allow you to manage your gambling in a way that suits your personal circumstances. We encourage every player, including those who consider themselves part of the high roller casino bonus-hunting community, to make use of these features proactively rather than waiting until a problem arises.

Deposit Limits

We allow you to set daily, weekly or monthly deposit limits on your account. Once your chosen limit is reached, we will automatically prevent further deposits until the period resets. You can lower your limit at any time with immediate effect; increasing it may require a short cooling-off period before the new limit applies, giving you time to reconsider.

Loss and Wager Limits

In addition to deposit limits, we offer loss limits and wagering limits so you can cap the amount you are prepared to lose or stake over a given timeframe. These tools are particularly useful for players who engage in frequent high roller bonus play across multiple sessions.

Session Reminders and Reality Checks

We can send periodic reminders showing how long you have been playing and how much time and money you have spent during a session. These reality checks are designed to help you make informed decisions about whether to continue or take a break.

Time-Out and Cool-Off Periods

If you feel you need a short break, we allow you to activate a temporary time-out on your account, ranging from 24 hours to several weeks. During this period, we will suspend your ability to log in and place bets. We will not send you marketing communications while a time-out is active.

Self-Exclusion

For players who require a longer-term solution, we offer self-exclusion periods of six months, one year, or longer. Once activated, we will close your access to our HighRoller casino account and remove you from all promotional communications for the duration selected. As an Estonian-licensed operator, we are also connected to HAMPI, the Estonian central self-exclusion register. If you are registered with HAMPI, we are legally required to prevent you from opening or maintaining an account with us, and we carry out regular checks against this register to enforce that restriction.

Recognising the Signs of Problem Gambling

We want players at HighRoller Casino to be aware of the warning signs that gambling may be becoming a problem. These can include:

Spending more money or time gambling than you originally intended
Chasing losses by increasing bets to try to win back money already lost
Borrowing money, selling possessions, or neglecting bills to fund gambling
Feeling anxious, irritable or preoccupied when not gambling
Lying to family or friends about the extent of your gambling activity
Neglecting work, studies or personal relationships because of gambling

If any of these apply to you or someone you know, we strongly encourage reaching out for support. Our HighRoller support team is also trained to identify patterns of concerning play, and we may proactively contact account holders where we observe indicators of harm.

Support Organisations

We work alongside independent organisations that specialise in gambling support and treatment. If you feel your gambling is becoming difficult to control, we recommend contacting one of the following:

GamCare - free advice, support and counselling for problem gambling
Gamblers Anonymous - peer support meetings for individuals affected by gambling
BeGambleAware - independent information on responsible gambling and treatment options
National gambling helplines available in your country or region of residence

Our HighRoller Casino platform also provides links to these resources directly within your account settings, so help is never more than a few clicks away.

Third-Party Blocking Software

We recommend that players who wish to restrict their access to online gambling more broadly consider installing third-party blocking software such as GamBan, Betblocker, or similar tools available in their country. These programmes can prevent access to gambling sites across all devices, offering an additional layer of protection beyond the self-exclusion tools we provide directly.

Our Approach to Marketing and Bonuses

We design our HighRoller Casino bonus offers, including our Welcome Offer and ongoing promotions such as Level Up rewards and ROLR loyalty benefits, to be transparent and fair. We do not target self-excluded players or individuals registered with HAMPI, and we immediately stop all promotional communications to any account that activates a time-out or self-exclusion. Players who no longer wish to receive marketing emails or notifications can opt out at any time through their account preferences.

Protecting Minors and Vulnerable Individuals

We take steps to prevent access to our high roller online casino by anyone underage or otherwise vulnerable. We advise account holders to keep login credentials private, use strong passwords, and consider installing parental control software on any shared devices to prevent unauthorised access by minors.

Contact Us

If you have questions about our responsible gaming policy, wish to set limits, or need to discuss self-exclusion, our support team is available via live chat between 8:00 AM and 1:00 AM CET, or by email at support@highroller.com. We are here to help, and we encourage every player, whether a casual visitor or a dedicated high roller, to reach out whenever support is needed. Our goal at HighRoller Casino is to ensure that gaming remains a safe, enjoyable and controlled experience for everyone who chooses to play with us.

Content updated: August 26, 2026