HighRoller Casino Privacy Policy

At High Roller, we take your privacy seriously and are committed to protecting the personal data you share with us. This Privacy Policy explains how we, Happy Hour Solutions Ltd (registry code HE419393, Chytron 3, Office 301, 1075 Nicosia, Cyprus), collect, use, store and protect your information when you visit our site or use our services as a trusted online casino for high roller players. By registering an account or using our platform, you agree to the practices described below.

Information We Collect

We collect personal data necessary to provide you with a safe, compliant and enjoyable gaming experience. Our HighRoller platform gathers information at several stages of your relationship with us:

• We collect registration details such as your name, date of birth, email address, phone number and country of residence.
• We record financial information, including payment method details, deposit and withdrawal history, and transaction records tied to methods such as Visa, Mastercard, Interac, MuchBetter, Jetonbank and Paysafecard.
• We gather identity verification documents, such as proof of ID and proof of address, when required for compliance purposes.
• We track your gaming activity, including the high roller casino games you play, wagers placed, bonuses claimed and session duration, to operate our services and to comply with our licensing obligations.
• We automatically collect technical data such as IP address, device type, browser information and login timestamps whenever you access highroller casino login pages or use our high roller casino app.

How We Use Your Information

Our HighRoller Casino uses the information we collect for legitimate business and legal purposes. We use your data to:

• Verify your identity and age, ensuring you meet the minimum age requirement of 21 years or the legal gambling age in your jurisdiction, whichever is higher.
• Process deposits and withdrawals securely and prevent third-party payment fraud.
• Administer our high roller casino bonus offers, including the Welcome Offer, Level Up rewards, ROLR loyalty benefits and ongoing promotions.
• Communicate with you regarding account activity, promotions, high roller bonuses and important updates to our terms or policies.
• Detect and prevent fraud, money laundering and unauthorised access to our high roller online casino services.
• Comply with our obligations under Estonian gambling law and reporting requirements to the Estonian Tax and Customs Board.

Cookies and Tracking Technologies

We use cookies and similar technologies to improve your experience across our HighRoller platform. Cookies help us remember your login preferences, keep your account synced across devices, and analyse how players interact with our high roller casino sites. You can manage your cookie preferences through your browser settings, though disabling certain cookies may affect the functionality of our services, including access via highroller login.

How We Share Your Data

We do not sell your personal information. However, we may share your data with trusted third parties where necessary to operate our High Roller services:

• Payment providers and financial institutions to process deposits and withdrawals.
• Regulatory authorities, including the Estonian Tax and Customs Board, and self-exclusion systems such as HAMPI, where required by law.
• Game providers such as Pragmatic Play, NetEnt, Evolution and Play'n GO, to the extent necessary to deliver our high roller casino games and track qualifying bets for tournaments and promotions.
• Identity verification and anti-fraud service providers, particularly when cumulative deposits or withdrawals reach thresholds such as €2,000, as required under our compliance obligations.
• Legal or governmental authorities where disclosure is required by law, court order or to protect our legal rights.

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period afterwards to comply with our legal, tax, and regulatory obligations under Estonian law. Where your account remains dormant for 12 consecutive months, we may apply the applicable administrative fee as outlined in our Terms and Conditions, and we continue to retain your data in accordance with applicable retention requirements even after account closure.

Your Rights

As a player at HighRoller, you have rights regarding the personal data we hold about you. Depending on your jurisdiction, these rights may include:

• The right to access the personal information we hold about you.
• The right to request correction of inaccurate or incomplete data.
• The right to request deletion of your data, subject to our legal and regulatory retention obligations.
• The right to object to or restrict certain types of processing.
• The right to request a copy of your data in a portable format.

To exercise any of these rights, you can contact our support team at support@highroller.com, and we will respond in accordance with applicable data protection laws.

Data Security

We implement industry-standard technical and organisational measures to protect your personal information from unauthorised access, loss or misuse. Our systems use encryption technology to safeguard sensitive data, including information submitted through highroller casino login and payment transactions processed across our accepted deposit and withdrawal methods.

Age Restrictions and Account Verification

Our services are strictly limited to individuals aged 21 or older, or the minimum legal gambling age in their country of residence, whichever is higher. We may request identity verification documents at any point, particularly before processing withdrawals, and reserve the right to suspend accounts pending successful completion of these checks. Documents must be submitted within 30 days of our request, or the related withdrawal request will be cancelled and funds returned to your player account.

International Data Transfers

As we operate across target markets including Canada, Finland and New Zealand, your data may be transferred, stored and processed outside your country of residence. We ensure that any such transfers comply with applicable data protection standards, including safeguards consistent with Estonian and EU data protection requirements.

Restricted Jurisdictions

Access to our platform is limited to countries listed in our registration form, and we do not knowingly accept players from jurisdictions where remote gambling is prohibited. We do not accept registrations from individuals barred by regulators, listed on the HAMPI self-exclusion register, subject to sanctions, or acting as corporate entities or in a professional gambling capacity.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements or other factors. We encourage you to review this page periodically. Continued use of our services after changes take effect constitutes your acceptance of the revised policy.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact our support team via email at support@highroller.com or through Live Chat, available daily from 8:00 AM to 1:00 AM CET. We are here to ensure your experience with us remains secure, transparent and enjoyable.